Refund Policy

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2. REFUND POLICY (রিফান্ড নীতি)
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Effective Date: March 15, 2024

HiSpeed strives to provide high-quality services to all customers. If you are not satisfied or believe you have been charged incorrectly, review our Refund Policy below.

1. Eligibility for Refund
- Service Disruption: If service issues remain unresolved after 48 hours, partial or full refunds may be issued depending on the situation.
- Overcharging: Overbilling or incorrect charge claims must be submitted within 30 days of receiving the charge.
- Technical Issues: Recurring, unresolvable technical issues may qualify for a refund covering the affected period.

2. Refund Request Process
- Step 1: Email support@hispeed.com.bd with account details, issue details, and reason for refund.
- Step 2: Investigation takes 5 to 7 business days.
- Step 3: Approved refunds are credited back to the original payment method (third-party payment policies apply for mobile wallets).

3. Non-Refundable Cases
- Requests submitted after 30 days of the transaction date.
- Issues caused by customer negligence, improper equipment usage, or failure to follow service guidelines.
- Fully utilized services.

4. Policy Updates
HiSpeed reserves the right to modify this policy at any time. Changes become effective upon website publication.